Shapr3D is a super ambitious company, aiming to revolutionize the computer-aided design (CAD) industry and to build a globally successful product. We are backed by top European investors including Point9 Capital (Revolut, Zendesk) and Creandum (Spotify). Shapr3D is a flagship app on iPad, regularly getting featured by Apple. But what we’re most proud of is the love we receive from our global user base every day.
We're looking for a full-time Technical Support Specialist in Budapest. In this role you will help assist tens of thousands of 3D modeling professionals with their questions, and ensure that their feedback is made visible to our Product and Marketing teams.
Your responsibilities will be...
- Solving design and modeling issues across all our support channels (email, chat, social, forum)
- Providing timely reports and insights on product and user issues to our teams to help drive improvements
- Working with Product and Marketing to develop effective content and messaging
What we expect from you...
- 3+ years of experience in a customer facing role
- Fluent in written and spoken English as well as at least one of the following: German/Spanish/Chinese
- Interested in learning more about CAD, manufacturing and design (existing experience would be a big plus)
- Effective in summarizing incoming support requests and metrics in concise, actionable reports
- Comfortable communicating the details of user issues with product, design, research and engineering
- A mindset for scaling, always looking for ways to offer the best customer experience for the largest number of customers in most effective way possible
- Willing to work afternoons/evenings to ensure high customer satisfaction
What we offer...
- An innovative product that users love all around the world
- Super-motivated and talented team
- An honest and transparent company culture
- Management that is always eager to hear your ideas and willing to try new things
- Downtown location, a spacious office, a new MacBook Pro and iPad Pro
- Competitive salary
- Stock options