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Last updated: February 23, 2026
This list provides transparency on the third-party subprocessors and AI service providers that Shapr3D engages to support its operations, infrastructure, and AI-powered features. Each provider is evaluated for compliance with Shapr3D’s privacy, security, and data protection standards.
The following entities may process personal data on behalf of Shapr3D.
The following subprocessors handle data generated through direct interactions with Shapr3D’s website servers.
| Provider Name | Purpose of Processing | Categories of Personal Data | Location of Processing | Security & Compliance Information |
|---|---|---|---|---|
|
Amazon Web Services, Inc. (AWS) |
Website hosting, cybersecurity, incident management, and geographic-based customization for website visitors (e.g., shapr3d.com, discourse.shapr3d.com, app.shapr3d.com, account.shapr3d.com). |
Visitor IP addresses and related technical metadata collected automatically for security and operational purposes. |
EU servers |
|
|
Dealfront |
Business intelligence and lead enrichment services for website visits, supporting analytics and cybersecurity purposes. |
Company-level data inferred from visitor IP addresses (e.g., organization name, industry, and public business contact data); no personal data directly processed. |
EU servers |
Data collected through cookies, tracking pixels, or similar technologies is managed in accordance with our Cookie Policy, maintained via Iubenda.
For details on cookies and third-party services used for analytics or marketing purposes, please refer to our Cookie Policy page.
| Provider Name | Purpose of Processing | Categories of Personal Data | Location of Processing | Security & Compliance Information |
|---|---|---|---|---|
Amazon Web Services, Inc. (AWS) |
Operation and hosting of the Shapr3D application and related services (e.g., account.shapr3d.com, collaborate.shapr3d.com, support.shapr3d.com). |
Name, email address, billing address, IP address, user ID, and data voluntarily provided by the user. |
EU servers |
|
HubSpot, Inc. |
Customer relationship management (CRM), marketing communication, and business correspondence. |
Name, email address, company name, phone number, and communication history. |
US servers |
|
Salesforce, Inc. |
CRM and management of customer and enterprise accounts. |
Contact details and customer relationship information. |
EU servers |
|
Google LLC |
Communication, video meetings, cloud storage, and productivity tools. |
Name, email address, communication content, and files shared voluntarily. |
US servers |
|
Zoom Video Communications, Inc. |
Video conferencing and meeting communication. |
Name, email address, meeting participation details, and any information voluntarily shared during calls. |
US servers |
|
WhatsApp Inc. |
Business communication with users or clients through secure messaging. |
Name, phone number, and message content shared by the data subject. |
US servers |
|
Microsoft Corporation (MS Teams) |
Internal and external business communication, including calls and file sharing. |
Name, email address, meeting details, and communication content. |
EU servers |
|
SendGrid (Twilio Inc.) |
Transactional email delivery for system notifications and account communication. |
Email address and message content. |
US servers |
|
Zendesk, Inc. |
Customer support management, including ticket creation and resolution. |
Name, email address, and message content in support inquiries. |
EU servers |
|
Chargebee, Inc. |
Subscription management and invoicing. |
Name, email address, billing data, and payment identifiers. |
EU servers |
|
Paddle.com Market Limited |
Payment processing and subscription fulfillment. |
Name, email address, payment data (limited to non-sensitive identifiers). |
UK servers |
|
Stripe, Inc. |
Payment processing and subscription billing. |
Name, email address, payment method details, and transaction metadata. |
US servers (hosted on AWS) |
|
Slack Technologies, LLC |
Internal team communication and operational collaboration. |
Name, email address, message content, and shared files. |
EU servers |
|
Adyen N.V. |
Payment processing and fraud prevention. |
Name, billing details, and transaction metadata. |
EU servers |
|
Xero Limited |
Accounting and financial record management. |
Name, email address, billing address, and transaction data. |
US servers (hosted on AWS) |
|
Nextcloud GmbH |
Secure file storage for internal and audit-related documentation. |
Uploaded files, which may contain limited contact or business data. |
EU servers |
|
Nicereply |
Customer satisfaction surveys following support interactions. |
Email address, IP address, and survey feedback text. |
US servers (hosted on AWS) |
| Provider Name | Purpose of Processing | Categories of Personal Data | Location of Processing | Security & Compliance Information |
|---|---|---|---|---|
Equafin Corp. d/b/a HeyMarvin |
Recruitment and coordination of research participants, scheduling, and incentive handling support. |
Name, email address, professional background information, and participation details voluntarily provided by the data subject. |
Ireland / EU |
|
Zoom Video Communications, Inc. |
Conducting remote research interviews and usability testing sessions. |
Name, email address, meeting participation details, video/audio content shared during interviews. |
US servers |
|
Google LLC |
Communication, calendar scheduling, and document storage related to research coordination. |
Name, email address, communication content, and files voluntarily shared. |
US servers |
|
Amazon Web Services, Inc. (AWS) |
Secure hosting of research-related documentation and operational infrastructure. |
Technical metadata and limited contact data where applicable. |
EU servers |
|
User Interviews, Inc. |
Recruitment and management of research participants. |
Name, email address, demographic and professional profile data provided by participants. |
US servers |
|
Tremendous LLC |
Distribution of research incentives and participant compensation. |
Name, email address, payment-related identifiers required to deliver incentives. |
US servers |
|
Respondent Inc. |
Recruitment and scheduling of research participants. |
Name, email address, demographic and professional background data voluntarily provided. |
US servers |
| Provider Name | Purpose of Processing | Categories of Personal Data | Location of Processing | Security & Compliance Information |
|---|---|---|---|---|
Meta Platforms, Inc. (Facebook, Instagram) |
Managing Shapr3D’s official social media presence, community engagement, and analytics (likes, comments, messages, and insights). |
Social media username, public profile information, engagement activities (e.g., comments, likes, reposts). |
US servers |
|
X Corporation (Twitter) |
Operating Shapr3D’s official Twitter account, audience interaction, and marketing analytics. |
Social media handle, profile information, and engagement activity (e.g., replies, reposts). |
US servers |
|
LinkedIn Corporation |
Sharing product updates, recruiting, and professional engagement through LinkedIn pages. |
Profile name, position, company information, and interaction activity (e.g., reactions, comments). |
US servers |
|
TikTok, Inc. |
Managing Shapr3D’s TikTok account for video content distribution and engagement analytics. |
Username, profile information, and interactions (likes, comments, shares). |
US servers |
|
Pinterest, Inc. |
Displaying visual content, posts, and inspiration boards related to Shapr3D products. |
Username, profile information, and interaction data (pins, comments, reposts). |
US servers |
|
Google LLC (YouTube) |
Hosting and sharing educational and promotional video content. |
Username, public comments, likes, viewing data, and engagement statistics. |
US servers |
|
Reddit Inc. |
Community interaction and brand awareness through official Reddit threads. |
Username, post content, and engagement metrics (upvotes, comments). |
US servers |
| Provider Name | Purpose of Processing | Categories of Personal Data | Location of Processing | Security & Compliance Information |
|---|---|---|---|---|
Ashby, Inc. |
Recruitment management platform used to collect, process, and organize candidate applications |
Applicant name, contact information, resume/CV, employment history, and interview notes |
USA |
The following entities are Shapr3D’s trusted third-party AI partners:
| Provider Name | Security & Compliance Information |
|---|---|
Amazon Web Services, Inc. (AWS Bedrock) |
|
Google Gemini |
Gemini API Additional Terms of Service | Google AI Privacy and Terms | Google AI Service Terms |
