At Shapr3D, we value transparency and your privacy. Here you find everything you need to know about how we use your data.
If you have any questions about our Privacy Policy, we’d love to hear from you – just contact us at privacy@shapr3d.com.
You have the right to object to the processing of your personal information, including the right to object to marketing (as mentioned in the section 'Our promotional updates and communications'). You may exercise this right by contacting us at privacy@shapr3d.com.
We are Shapr3D, a software provider based in Hungary (1054 Budapest, Akademia utca 6., Hungary). This is our Privacy Policy. It describes how we collect, use and protect your data.
When you use our Services, which consists of our Websites and the supply of the Shapr3D application, this Policy applies to you.
By using our Services you acknowledge you have read and understood this Privacy Policy. By using our Services you acknowledge that you will not upload any personal data in the Customer Content (as defined in Section 2.1, paragraph “Customer Content”, subparagraph b) of the Terms). If you would like to upload personal data in the Customer Content for your use of the Services, please contact us at: privacy@shapr3d.com.
For the purposes of UK and EU data protection law we are the data controller.
You have the following rights in relation to your personal information:
You may exercise the rights listed above at any time by contacting us at privacy@shapr3d.com.
You can withdraw your consent given in relation to data collection via cookies and similar technologies via the relevant privacy choices panel available on the Website.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, if you are in the EU, please see https://www.edpb.europa.eu/about-edpb/about-edpb/members_en. The Information Commissioner is the supervisory authority in the UK.
The Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)) can provide further information about your rights and our obligations in relation to your personal information, as well as deal with any complaints that you have about our processing of your personal information.
You also have the right to an effective legal remedy if you consider that your rights have been infringed as a result of our processing of your personal data.
If you request that we stop processing some or all of your personal information, we may not be able to provide you with all of the Services and customer support offered to our users and authorized under this Privacy Policy or the Terms of Use, which shall still continue to apply. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable laws.
We use your personal data
Here you can find more information on what types of personal data we collect.
Here you can find more information on the legal basis.
Here you find more information on what types of personal data we collect.
Here you find more information on the legal basis.
Here you find more information on what types of personal data we collect.
Here you find more information on the legal basis.
Here you find more information on what types of personal data we collect.
Here you find more information on the legal basis.
Where we receive your personal information from a third party, they will be a separate data controller of your personal information and will have their own legal bases for processing.
Here you find more information on the legal basis to use personal data.
We only process personal data if we have a legal basis to do so. This includes:
We will process your personal information in connection with non-essential cookies based on the choices you make in the cookie preferences panel available on our Cookie Policy page.
We collect, store and process your personal information where it's necessary for performing a contract you have with us (such as our Terms of Use) or where you have asked us to take specific steps before entering into that contract. This includes, for example, operating the software and mobile application and managing your user account.
This does not apply if you are an individual representing a legal entity.
We may need to process your personal information to comply with our legal obligations, including, for example, fulfilling accounting and invoicing requirements, handling consumer complaints, responding to data subject requests under the GDPR.
Processing your personal information is sometimes necessary for us to do the following activities, in our own interest or sometimes in the interests of a third party, like digital content partners we work with. In each case, we balance our legitimate interests with your rights and interests.
Our legitimate interests include:
Upon your request, we will provide information on how we determined that we have a legitimate interest in processing your personal data for the relevant purpose, based on our legitimate interest assessment.
Identity: Including first and last name.
Contact: E-mail address and phone number.
Analytics: You may voluntarily provide information such as prior computer-aided design ("CAD") experience, your purpose of usage of CAD, your field of expertise and your country.
Interaction: Your password, and queries and feedback which you provide to us, including via email, phone and social media platforms such as Facebook, Instagram or X.
Payment: Credit or debit card type, last four digits of card number, card expiration date, and the name and billing address associated with the card.
Proof of Eligibility: Documents or information needed to verify that you are an active member of an educational institution, such as a valid student or faculty ID, or school-related email address.
Support Data: Any personal data you choose to disclose in your inquiries, customer support requests or during communication with us.
Partner or Service Provider Contact Information: If you act on behalf of a service provider or other contractual partner, we may process your name, contact details, company name and position, as shared with us.
Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, Google ID, time zone setting, browser plug-in types and versions, operating system and platform.
Location information may include the approximate location of your device using your IP number. This information may be used to provide you with personalized services and content, including advertising.
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Services (including date and time), pages you viewed or searched for, page response times, download errors, logins, length of visits to certain pages, title selections, watch history, page interaction information (such as scrolling, clicks, and mouse-overs), information you have viewed and methods used to browse away from the page.
We may also collect any phone number you use to call our customer service number (include call metadata, like date, time & length of a call), or the social media handle you use to connect with our customer service team. We may record calls for training & performance purposes, to establish clear records, and for legal reasons. We'll always tell you beforehand if a call is being recorded.)
We use AI-based technology, but it does not perform any profiling or automated decision-making within the meaning of Article 22 of the GDPR. All responses are generated based on general patterns and do not result in decisions that produce legal or similarly significant effects on users.
The use of AI does not involve the processing of personal data. Where any personal information is collected, it is immediately anonymized or pseudonymized, ensuring that it can no longer be linked to any identifiable individual.
The use of Shapr3D’s AI features is intended to help users efficiently by providing information, generating content, or supporting workflows within the app. If you do not receive an adequate response to your inquiry, you can contact our customer support team at any time. In such cases, the processing of your contact information will follow the provisions set out in this Privacy Policy.
For a complete list of Shapr3D’s AI partners, visit our Subprocessors and AI service providers list.
We work closely with third parties (including data hosting providers, third party platform providers, sub-contractors in communications, technical, and payment services, analytics providers, and search information providers). We'll tell you when we receive information about you from another source, and for what purposes we'll use that information.
We may share personal information we collect or combine data from other sources with personal information you've given to us.
This may involve processing your identity, contact, interaction and payment information. For a complete list of Shapr3D’s subprocessors, visit our Subprocessors and AI service providers list.
Where permitted in our legitimate interests or with your prior consent if required by law, we may:
You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you or by contacting us at privacy@shapr3d.com.
We may give your information to
Members of our group are our subsidiaries, and any parent company from time to time, who support our processing of personal information under this policy.
If our users wish to collaborate with each other, we will allow them to share the necessary personal data (e.g., Interaction, etc.) with each other. We do not give your information to other users of our Services if the Teams feature is not available for you (e.g., in the case of EDU license users).
Online stores distributing the Shapr3D application, including the Apple App Store, Apple Mac Store and the Microsoft Store. In particular:
Organisations who process your personal information in order to provide a service to us. This includes third party suppliers, agents, sub-contractors and/or other who support the services we offer through the Services, including those:
These organisations will only use your information to the extent necessary to perform their support functions.
Online advertiser partners. We may work with social media platforms and digital advertising platforms to show you advertising for our Service on other websites and social media platforms. For instance, if you show an interest or buy a product or subscription on our Site, we may advertise that or other products we think may be of interest and you may see them on other websites and on your Facebook or other social media feeds. To do this we will share information with our social media and digital advertising partners about you, usually including your purchase, age, gender and interests for instance so they can better understand what you are interested in and so we can deliver ads to you which we think might be of interest.
Analytics and search engine providers that assist us in the improvement and optimisation of our Services (this will not identify you as an individual). This includes the website analytics provider, CRM provider or marketing analytics provider.
We will also share your personal information with third parties:
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and other agreements with you; or to protect the rights, property, or safety of us, our customers, or others.
Your data is principally stored and processed in Ireland and other parts of the European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Due care is taken when processing your personal data with a number of security measures in place to protect your information.
Where your information is transferred outside the UK or EEA, we will take steps to ensure your personal information is protected by appropriate legal safeguards, and that it is treated securely and in accordance with this privacy policy.
Such transfers or remote access may rely on an adequacy decision, including the EU–U.S. Data Privacy Framework under Article 45 GDPR. Where no EU Commission adequacy decision is available, we use appropriate safeguards, in particular the Standard Contractual Clauses under Article 46(2)(c) GDPR.
It is possible to make payments on the Services through our payment gateway providers. You will be providing credit or debit card information directly to our payment gateway providers, which operate a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to our payment gateway providers is not within our control and is subject to our payment gateway providers’ own privacy policy and terms of use. Where you download the Services from the Apple App Store and Mac Store, Apple will process any payments made, and this will be subject to Apple’s own Privacy Policy and Terms and Conditions.
We respect your privacy and safeguarding your personal information is embedded into our culture. We use a combination of industry-standard and good practice methods to protect it. All information you provide to us is stored on our secure servers. Our Services may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We keep your personal data only for as long as necessary for the purposes for which it was collected, as set out in this Privacy Policy and in our internal data retention rules.
This means that different categories of personal data are retained for different periods, depending on the purpose of processing and our legal obligations. For example:
Where possible, we will delete or anonymise personal data once it is no longer needed. We may retain aggregated or anonymised information beyond these periods for research, analytics or service improvement purposes. You cannot be identified from such information.
Our Services use cookies and/or other similar technologies such as pixel tags and web beacons to collect and store certain information (in this Privacy Policy we refer to all these technologies as “Trackers”). These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Trackers enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
Our Services use Trackers, either alone or in combination with each other, to create a unique device ID, and to distinguish you from other users of our Services.
We provide or set some Trackers on your device while you are visiting our websites, while some are provided or set by our partners.
Please note that normally it is not possible to identify you based on the data collected using Trackers, so they are not considered personal data. Whenever it is possible to identify you based on these data, we inform you that we are processing your personal data in accordance with our Privacy Policy.
We use “necessary” Trackers because, without them (and the data collected via them) our website functions you request will not work, so using them (and collecting data via them) is in our legitimate interest (where we have considered that these are not overridden by your rights). Our legitimate interest is to be able to provide you the Services you requested. We use all other types of Trackers (and collect the data via those Trackers) with your consent. At any time you can provide, change or withdraw your consent to these Trackers via the relevant privacy choices panel available on the Website.
For detailed information on the Trackers we use, particularly their name, duration, data processed, place of processing, and our partner placing them, please refer to our Cookie Policy: https://www.iubenda.com/privacy-policy/16658268/cookie-policy. For further information on recipients and data transfers in relation to Trackers, please refer to our Privacy Policy, or our partners’ privacy policies linked in the Cookie Policy.
Any changes we make to our Privacy Policy in future will be posted on this page. This Policy was last updated in December 2025.
